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Frequently Asked Questions

I don’t have an American Express® account. Can I still use the app?

Yes! You do not need an American Express Card account to experience the OUTSIDE IN app experience. However, you do need to have an eligible American Express Card to shop exclusive merch within the app. You can learn more about American Express at americanexpress.com.

What is Augmented Reality (AR) and Mixed Reality?

Augmented Reality/Mixed Reality uses your device to create and superimpose computer-generated images, sound and more onto whatever environment you’re in, enhancing what you see, hear and feel in the real world.

How do I buy merchandise featured in the app?

When you’re in the OUTSIDEIN world, tap the SHOP OF THE WOODS neon sign and use your Amex Card to buy Man of the Woods merchandise. Your order will then be sent to you from Bravado, a US-based company. Also note, you can only buy 1 item per purchase per person.

What’s the best way to calibrate the AR experience to my room?

To get the full OUTSIDEIN experience:

Stand in a brightly lit space, and make sure you have room to move.

Point your device toward the floor and move it around in a slow, circular motion to bring the AR scene to life. Patterns or rugs will help your camera detect the floor, which lets the experience know where you’re standing.

When the scene is fully built, walk up to rocks, trees and Justin, tap on glowing objects, and feel free to point and move your device anywhere you want.

Don’t worry if your device gets warm during the experience. It’s busy creating a new world in real time.

What devices are supported?

OUTSIDEIN was designed to run on iOS11+ and Android 7+, and you can use it with iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, Google Pixel, Google Pixel XL, Google Pixel 2, Google Pixel 2 XL, Samsung Galaxy S8, Samsung Galaxy S8 Edge. The app may run on other devices, but stability, design and layout may be different.

Do I need an internet connection for the experience?

After you download the Amex Music app on Wi-Fi, you won’t need the internet to step inside and explore OUTSIDEIN, but you will need a connection to purchase Man of the Woods merchandise and to stream other video content from the app.

I’m having other issues that are not covered in this FAQ. How do I contact support?

Please tweet @AskAmex to ask for help. We appreciate your questions to ensure we are delivering the best experience possible.

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Card members can enjoy access to american express® presales and events

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