Card members can enjoy access to american express® presales and events See events

Frequently Asked Questions

I don’t have an American Express® account. Can I still use the app?

Yes! You do not need an American Express Card account to experience the UNSTAGED app experience. However, you do need to have an American Express account for access to exclusive ticket and event offers. You can learn more about American Express at americanexpress.com.

What is American Express UNSTAGED?

American Express UNSTAGED is an innovative music platform. Creating collaborations between globally renowned artists and directors, and using groundbreaking technologies, we take fans on unexpected, unscripted journeys with some of the world’s most exciting performers.

What is Artists In Residence?

The American Express UNSTAGED: Artists In Residence series gives fans a chance to support rising artists in a big way. It’s simple — the more fans that post or tweet with #AmexAIR and @artist name, the closer that artist gets to unlocking an amazing career opportunity. Fans can literally help open doors for these rising talents, helping them gain exposure and share their music and perspective with new audiences. It’s just one more way that American Express is helping fans join the journeys of these amazing new artists.

How can I stream UNSTAGED or Artists In Residence concerts?

At this time, all video content in the app requires an internet connection in order to stream on your device.

How do I share the experience?

You can share any piece of content in the app by tapping the ‘Share’ button and selecting your favorite sharing channel. Keep your eyes peeled for special social engagement opportunities to tweet out to your followers and help unlock exclusive content from your favorite artists.

I’m having other issues that are not covered in this FAQ. How do I contact support?

Please tweet @AskAmex to ask for help. We appreciate your questions to ensure we are delivering the best experience possible.

What devices are supported?

The app is built for iPhone 5 and newer, running iOS 7.1 and newer, as well as Android phones running 4.1 (Jelly Bean) and newer. Please note that the app may run on other devices, but functionality, design and layout will vary.

Do I need an internet connection for this experience?

At this time, all video content in the app requires an internet connection in order to stream on your device.

Can I get tickets to other American Express events (music, sport, theatre etc.) through the app?

If you downloaded the app from the US App Store or Google Play store, you will see a listing of events with American Express® Presale opportunities available. For a complete listing of American Express Presales and other ticket offers, please visit http://www.americanexpress.com/entertainment or sign up for our newsletter

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Card members can enjoy access to american express® presales and events

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